Shipping policy

Shipping Policy

At Polo Privé, we ensure that every order is handled with care and delivered in a timely and secure manner. Please read our shipping policy carefully to understand how your order is processed and delivered.

Order Processing Time

  • All orders are processed within 1–3 business days after order confirmation.
  • Orders are not shipped or delivered on Sundays or public holidays.
  • During high-demand periods, processing times may be slightly extended. In such cases, customers will be informed via email or phone.

Shipping & Delivery Time

  • Domestic Orders (India):
    Estimated delivery time is 5–10 business days from the date of dispatch.
  • Delivery timelines may vary depending on your location, courier partner, weather conditions, or unforeseen circumstances.

Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout.
  • Any promotional free shipping offers will be clearly mentioned on the website.

Order Tracking

  • Once your order is shipped, tracking details will be shared via email or SMS.
  • Customers can use the tracking link to monitor the shipment status in real time.

Delivery Partners

We work with trusted third-party courier partners to ensure safe and reliable delivery of your Polo Privé timepiece.

Incorrect Address / Failed Delivery

  • Customers are responsible for providing accurate and complete shipping details.
  • In case of incorrect address, failed delivery attempts, or refusal to accept the package, re-shipping charges may apply.

Damaged or Missing Packages

  • If your package arrives damaged or appears tampered with, please do not accept delivery and inform us immediately.
  • If you discover damage after delivery, contact us within 48 hours with clear images and order details for assistance.

International Shipping

  • Currently, Polo Privé ships within India only.
    (You can update this section later if international shipping starts.)

Contact Us

For any shipping-related questions or concerns, please reach out to us:

📧 Email: info@umbertrading.co.in
📞 Phone: 9324320178

Our support team will be happy to assist you.

Our Commitment

We strive to deliver every Polo Privé timepiece safely and on time. From careful packaging to reliable logistics, your satisfaction is our priority.