Refund policy

Warranty, Returns & Refunds

At Polo Privé, every timepiece is crafted with precision and undergoes rigorous quality checks before dispatch. We stand behind the quality of our watches and are committed to providing a seamless after-sales experience.

1-Year International Warranty

Every Polo Privé timepiece is backed by a 1-Year International Warranty from the date of purchase against manufacturing defects in materials and workmanship.

Warranty Covers

  • Manufacturing defects in the watch movement
  • Defects in watch hands, dial, and crown
  • Functional issues resulting from manufacturing faults

Warranty Does Not Cover

  • Normal wear and tear
  • Battery replacement
  • Scratches on the case, crystal, bezel, or strap
  • Water damage caused by misuse or failure to follow care instructions
  • Damage resulting from accidents, impact, negligence, or improper handling
  • Repairs, modifications, or servicing performed by unauthorized service providers

A valid proof of purchase is required for all warranty claims.

7-Day Easy Replacement

If you receive a product that is damaged, defective, or incorrect, you may request a replacement within 7 days of delivery.

Eligibility Requirements

To qualify for a replacement:

  • The product must be unused and in its original condition.
  • All original packaging, tags, warranty cards, manuals, protective films, and accessories must be retained.
  • A valid invoice or order confirmation must be provided.
  • The request must be initiated within 7 days of delivery.

Eligible Reasons for Replacement

  • Manufacturing defects discovered upon receipt
  • Product damaged during transit
  • Incorrect product received

Returns & Refunds

At Polo Privé, returns are accepted only in cases where a product is received damaged, defective, or incorrect.

Please Note

  • Returns for change of mind are not accepted.
  • Returns for sizing, style preference, or personal preference are not accepted.
  • Products showing signs of wear, use, alteration, or damage after delivery are not eligible for return.

Refunds

Refunds will only be processed if:

  • A replacement cannot be fulfilled, or
  • The returned product is verified to have a manufacturing defect and a replacement is unavailable.

Once the returned product has been received and inspected by our quality team, you will be notified of the outcome.

Approved refunds will be processed to the original payment method within 7–10 business days. Processing timelines may vary depending on your bank or payment provider.

Non-Returnable Items

The following items are not eligible for return, replacement, or refund:

  • Gift cards and promotional vouchers
  • Personalized or engraved products
  • Clearance or final sale items
  • Products showing signs of wear, misuse, modification, or unauthorized repair
  • Products returned without original packaging and accessories

How to Request a Replacement or Warranty Claim

Please contact our customer support team with:

  • Order ID or Invoice Number
  • Clear photographs of the product
  • Description of the issue

Contact Details

📧 Email: info@umbertrading.co.in

📞 Phone: +91 93243 20178

Our team will review your request and guide you through the next steps.


Our Commitment

Every Polo Privé timepiece is designed to deliver style, reliability, and lasting quality. In the rare event of a manufacturing issue, we are committed to providing a fair, transparent, and hassle-free resolution because your trust is as important to us as the craftsmanship behind every watch.